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Really BAD experience: Hodinářství BOREK


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Hi,

 

I'm a foreigner and i was trying to find a watchmaker to fix/maintenance my watches, and I'm really surprise with what happen to me. In the beginning of January (before knowing this forum) I took a seiko 6139-7100 to "Hodinářství BOREK" to replace the bezel and do a maintenance. Yesterday when i went to pick it up, they told me (i don't understand czech, but I understand the gesture language) that there where not able to do nothing, so I pick my watch and go home. When I arrive home what was my surprise when i saw the watch, the scratch (deep ones) the bottom part trying to open it, and THE WATCH IS NOT RUNNING, it only move (and in a weird way) the second hand of the Chronograph needle.

Can I do something? Where can I complain? Of course now I don't have anything that prove that I took my watch there, they didn't charge me nothing (at least), but the receive that i have to pick up the watch they keep it.

Thanks in advance

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Weird experience, do you mean that you took home a A PIG IN A POKE and only then realized that the watch is scratched and not working?

Sorry but I don't see a way to solve this painfull experience of bad service :( next time choose the watchmaker wisely, this forum can help.

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